Workforce Engagement

Mobile Agent

Effectively and efficiently engage with customers any time, anywhere, using any mobile device.

Mobile-Ready to Work From Anywhere

Talkdesk Mobile Agent™ is a native mobile contact center that puts the power of Talkdesk in an agent’s mobile phone, tablet or smart watch. Empower your teams with real-time customer information and powerful tools to provide an excellent customer experience wherever they go.

Away From the Desktop? No Problem

Today’s workforce demands flexibility. Empower agents to professionally handle customer calls on any iOS or Android device. Mobile Agent has all the functionality agents expect, including call controls, status settings, dispositions and more.

Empower Seamless CX in Every Scenario

Respond to fluctuating call volumes in real time by using Mobile Agent for remote work, part-time and after-hours scenarios. Extend customer service beyond the call center by using Mobile Agent for field technicians, outside sales, or location-based workers, so they can provide an excellent and consistent customer experience on the go.

Seamlessly Connect to Critical Information

Effective, efficient service from a mobile device is easier than you think. Mobile Agent integrates with your favorite CRM and applications like Salesforce, Zendesk, Slack, Zoom etc., providing agents with quick access to customer context, plus time-saving automations.

"The Mobile App is perfect for team members who work between different locations, such as our London office and off-site warehouse. It enables them to take calls and effectively go about their day, whilst still capturing the call data."

David Whiteside, GM for London, onefinestay

Stay in the Know

Mobile Agent keeps track of every conversation, so you can stay on top of key performance metrics. Reporting options are designed to help you better manage remote teams and optimize your customer experience.

Mobile Agent Features

Inbound/Outbound Calls

Make and take calls from any device — on the fly.

Call Recordings

Record all inbound and outbound calls as if you were on a desktop.

After Call Work

In-app access to all your essential contact center tools including disposition and call notes.

CRM Connectivity

Get easy access to customer context, plus time-saving automations with your CRM system.

Status Management

Control your availability
and synchronize it across
any device you use.

Reporting Flow

Keep track of everything that takes place — no matter where your agents are located.

Hands-free Shortcuts

Enable Siri assistance for extra mobility when placing calls and changing statuses.

SSO Authentication

Seamlessly and securely log in with a Talkdesk ID or using single sign-on.

Split Screen

Multitask across different apps on a tablet for better agent productivity.

Already a Talkdesk Customer?

Learn how to enable Talkdesk Mobile Agent for your business.

Hear Why Our Customers Love Talkdesk

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Experience the Cloud Contact Center for Innovative Enterprises

Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.

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