It’s never been easier to empower your agents to work remotely, after hours, or part-time, so you can maintain business continuity in any scenario. With Mobile Agent, you can engage with customers any time, anywhere, using any mobile device.
Providing agents with work-from-home necessities like laptops and headsets can be challenging and expensive, especially during a crisis. Easy-to-use and fully integrated with the Talkdesk platform, Mobile Agent can help you maintain business continuity.
When customers come calling, there’s no need for your agents to be tethered to their desks. Now, agents can make and take calls from their cell phones — while enjoying the power and flexibility of Talkdesk on mobile.
Mobile Agent makes it easier than ever to onboard new agents fast and empower them to start serving customers in minutes. Now you can respond to fluctuating demand in real-time with the flexibility to support fully remote, part-time, and after-hours work.
"The Mobile App is perfect for team members who work between different locations, such as our London office and off-site warehouse. It enables them to take calls and effectively go about their day, whilst still capturing the call data."
Mobile Agent won’t leave you in the dark. Stay on top of key metrics with reporting options designed to help you manage remote teams and optimize your customer experience.
