Talkdesk CX Cloud™ is a new kind of cloud contact center – an end-to-end solution on a single platform, delivering everything you need to make customer experience your competitive advantage, reduce service costs, and keep your contact center safe from threats.
Equip your agents with best-in-class tools to work from home and engage with customers on any channel. With intelligent self-service capabilities, proactive outreach, and a full suite of digital channels you can deflect calls, reduce costs, and improve the quality of your customer service.
Talkdesk offers industry-leading MOS call quality and the industry’s only 100% uptime SLA. We keep your contact center running securely with 9 global data centers, a fully-redundant network, the industry’s only ISO 22301 Business Continuity certification, and Talkdesk Guardian™, a first-of-its-kind contact center security suite.
Improve your customer experience and optimize operational efficiency in the contact center with an integrated suite of Workforce Engagement Management solutions designed to help you manage, develop, and empower your agents to succeed, regardless of their physical location.
Megan Hamilton, Customer Service Manager, Zumiez
Provision new agents, add numbers, redefine KPIs, and make changes to routing and IVR flows with clicks, not code. Quickly add new capabilities with 1-click integrations and 30 day free trials to 50+ contact center productivity apps through our AppConnect marketplace.
Accurately forecast omnichannel customer demand with Talkdesk Workforce Management™, then use Talkdesk CXTalent™ to source and hire Talkdesk Academy certified agents, supervisors, and system admins that are ready to hit the ground running.
Dale Sturgill, Vice President Call Center Operations, EmployBridge
Talk desk is a great tool for our company. Customer service is always available and ready to help. We are able to manage the calls easily with the friendly and adjustable dashboard. Reporting is good but confusing at times since many of the different filters can mean different things.
I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!
Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team. The dashboard shows great performance metrics great for analysis and performance management. Very easy to use. Highly recommend
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.