Having grown more than 44% over the last five years, and 91% over the previous 10, remote work has proved to be a huge enabler for business results. 85% of businesses confirm that productivity has increased in their company because of greater flexibility.
Around the world, remote work has now become the new normal and it’s unclear how long the transition will last. For many managers and agents, this is uncharted territory. This checklist is designed to help contact center leaders and supervisors successfully navigate this transition and continue to effectively manage and empower their agents.