Security best practices for remote contact centers

Security best practices for remote contact centers

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Evan Dobkin, Product Marketing Manager, Talkdesk

Filomena Feliciano, Product Manager, Talkdesk
Devon Mychal, Product Marketing Manager, Talkdesk

Transitioning employees to a remote work environment is the top priority for thousands of businesses to maintain business continuity. Companies that have had many years to create security best practices for physical contact centers must now quickly adapt to the new reality of employees working from anywhere with limited oversight. How can IT, Security and administrators ensure that a distributed contact center operation maintains the same levels of security, while also considering new factors such as employee privacy? What are the most effective tools to help deliver the best possible service while reducing operating cost?

Join experts from Talkdesk’s Security and Workforce Engagement teams for can’t-miss insights gathered from our engagements with leading brands who are embracing the new realities of remote contact centers to build long term strategies for success.