Protect your contact center data and operations.

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Take control of your remote and hybrid contact center workforce with an AI-driven cloud compliance solution to help mitigate the risk of a distributed workforce, including insider threats, negligence, and system performance issues with Talkdesk Guardian™. Ensure your remote workforce is not a drag on system performance and complies with business processes and regulations. Reroute calls to agents with the best connectivity and notify agents when they are engaging in abnormal or non-compliant behavior.

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Gain visibility and control of your remote workforce.

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Improve the customer experience and protect customer data with the power of self-service identity authentication to quickly route customers to agents. Detect fraudsters, protect your customers’ data, and save your customers—and agents—time, all with Talkdesk Identity™ powered by voice biometrics.

Quickly authenticate and connect customers to agents and prevent fraud with voice biometrics.

Ensure your business and customer data are always secure and aligned with rigorous security frameworks and privacy laws. Talkdesk provides a better way to trust with more than 30 security certifications (including SOC 2 and 3, ISO 27001, PCI DSS Level 1, HIPAA, GDPR, and the industry’s only ISO 22301 Business Continuity certification). A dedicated security team works every day to strengthen our security posture, closely monitoring potential threats and conducting regular audits of our system.

Talkdesk is the first and only cloud contact center platform to receive the ISO 22301 certification for Business Continuity Management. This certification attests to our commitment to keeping the platform safe and operational at all times for our customers.

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Easily and securely manage credit card transactions over the phone with Talkdesk PCI Payment™.

To help you instill calling confidence with your customers, Talkdesk has been working closely with its provider partners to implement SHAKEN/STIR and ensure compliance with government regulation mandates

To help you continue to send business SMS texts reliably, Talkdesk has been working closely with its provider partners to implement A2P 10DLC registrations and ensure compliance with carrier requirements.

Learn how to include oversight of agent activities and productivity in your security best practices using workforce engagement tools.

Explore the intersection of remote security and WEM.

The interface of the application its great for monitoring and handling all agents to improve productivity in real time.

Overall it is a good tool, it covers the basics, good reporting, good coverage, ease of use and it is pretty reliable, in the 18 months that we have used it, it has never failed.

The call quality is great. Talkdesk offers great integration options, all our required systems are integrated into TD natively.

Talkdesk is great for a Sales Organization that has to be on the phone all the time. Also, if you use Salesforce it is amazing that it can link calls straight to their account.

Talkdesk allows our company to call clients, track and record phone calls, and access voicemails using one platform. It also links with Salesforce to record data which is useful for tracking of daily calls. Having the ability to conduct conference calls and transfer calls also provides benefits other services may not offer.

Talkdesk is well suited to creating reports like the agent status report that shows the breakdown of the activities being performed by a team member. It helps determine whether the team member is trying to avoid his/her responsibilities or not.

The Talkdesk support team does an amazing job making sure issues are solved timely and requests are fulfilled in the best way.

It's suited when you want to route calls with different priorities, and when your customer service demands agents with different skills. Using the salesforce data dip we can quickly identify the type of client calling and assign a specific team to answer them or give them a higher priority on the waiting queue.

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A guide to security and compliance at Talkdesk

Security checklist: Hybrid contact center

Product Demo: Talkdesk for Security

Talkdesk security policies

Contact center risk management: Securing your contact center for a hybrid workforce

Combating Insider Security Threats in Your Contact Center

Mitigate security threats in your contact center

Making Security a Priority in Your Contact Center

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Thanks - the Talkdesk Team.

Experience the modern cloud contact center platform for every industry.

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Talkdesk enterprise contact center platform delivers guaranteed reliability, and offers an unprecedented 100% uptime SLA.

Protect your contact center data and operations.

Gain visibility and control of your remote workforce.

Quickly authenticate and connect customers to agents and prevent fraud with voice biometrics.

Enterprise-class security.

Committed to business continuity.

PCI compliant.

Verified Caller ID.

Verified SMS.