PLATFORM | SECURITY & COMPLIANCE
Protect your contact center data and operations.
Ensure your business and customer data are always secure and aligned with rigorous security frameworks and privacy laws. Talkdesk provides a better way to trust with more than 30 security certifications (including SOC 2 and 3, ISO 27001, PCI DSS Level 1, HIPAA, GDPR, and the industry’s only ISO 22301 Business Continuity certification). The Talkdesk CX Cloud™ platform is designated FedRAMP® In Process indicating the ability to meet the highest security standards for information confidentiality, integrity, and availability. A dedicated security team works every day to strengthen our security posture, closely monitoring potential threats and conducting regular audits of our system.
Committed to business continuity.
Talkdesk is the first and only cloud contact center platform to receive the ISO 22301 certification for Business Continuity Management. This certification attests to our commitment to keeping the platform safe and operational at all times for our customers.
Verified Caller ID.
To help you instill calling confidence with your customers, Talkdesk has been working closely with its provider partners to implement SHAKEN/STIR and ensure compliance with government regulation mandates
To help you continue to send business SMS texts reliably, Talkdesk has been working closely with its provider partners to implement A2P 10DLC registrations and ensure compliance with carrier requirements.