Customer Story

USE CASE

Service

INDUSTRY

Restaurant Technology

INTEGRATION

Salesforce

KEY METRIC

17x ↑ First Call Resolution

"Our overall training process is two days, with Talkdesk training taking about 15 minutes of that time. That’s a true testament to the simplicity of the solution."

– Mike Zarzeka, SVP of Information Technology and Systems

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By leveraging a cloud-native enterprise contact center platform, Xenial ensures callers are routed to the right agent at the right time and has increased first call resolution by 17x.

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