Customer Stories

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USE CASE

Service


INDUSTRY

Retail, eCommerce & Consumer Goods
Information Technology & Services


INTEGRATION

Salesforce


KEY METRIC

17x ↑ First Call Resolution


"Our overall training process is two days, with Talkdesk training taking about 15 minutes of that time. That’s a true testament to the simplicity of the solution."

Mike Zarzeka, SVP of Information Technology and Systems

Watch customer story.

Watch customer story.

By leveraging a cloud-native enterprise contact center platform, Xenial ensures callers are routed to the right agent at the right time and has increased first call resolution by 17x.

Download customer story.

Download customer story.

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