97% ↑ SLA
Acxiom’s roots go deep. Founded in 1969, the identity resolution and marketing enterprise has enabled people-based marketing with their products and services that break down organizational silos to drive seamless customer experiences and higher ROI. The company has acquired numerous businesses and today serves thousands of customers across the globe.
Acxiom chose Talkdesk as their enterprise contact center platform to replace Avaya in order to leverage Talkdesk’s real-time reports, integrations with top business tools and innovative AppConnect partners and ultimately establish a strong culture of customer excellence and transform the company’s internal support experience.