"We began implementation in the spring of 2022, and Apple has already started to identify ways we’re delivering a better membership experience."
A member-first experience with Talkdesk Financial Services Experience Cloud.
OSAT increase from 8.5 to 9.25
Average speed of answer (ASA) decreased from 8.28 minute to 5.17 minutes
Call abandonment rate decreased from 26.1% to 14.1%
Average hold time decreased from 146 seconds to 103 seconds