Workforce Engagement

Agent Desktop

Empower your agents to deliver a great customer experience.

Make Every Interaction Easy and Personal

Talkdesk Agent Desktop provides all the tools and context your agents need for more personalized and productive conversations with your customers. It’s easy to use and accessible from anywhere, so your agents can deliver a great experience no matter where they’re located or what device they’re using.

At Your Fingertips

Leverage click-to-call from any website and receive desktop alerts whenever calls are received, eliminating the need to search through browser tabs and ensuring agents never miss an opportunity to engage.

Start Instantly

Agent Desktop takes only seconds to become your agents’ favorite tool. Its intuitive interface lets them get started with minimal training, saving time and money.

"I can add an agent in 15 seconds and there is no learning curve. We already hire agents who want to provide an excellent customer experience. They don’t have to waste time thinking about how to use the phone system with Talkdesk. It just works."

MEGAN HAMILTON, CUSTOMER SERVICE MANAGER, ZUMIEZ

Seamlessly Integrated

Out-of-the-box integrations with Salesforce, Zendesk, ServiceNow and other leading solutions automatically log calls and notes made in Agent Desktop directly to your CRM or helpdesk system, improving agent efficiency and data consistency.

Context-Aware

Collect and present real-time data from third-party systems and customer touchpoints to drive highly personalized conversations and increase agent productivity.

Work From Anywhere

Agent Desktop has softphone technology and a browser-based option, making it possible for agents to handle interactions from anywhere, so you can operate remote teams and quickly scale to meet customer demand.  

"Talkdesk works well with remote teams. For example, as a training specialist, when I am onboarding new hires, I can have them download, register and learn how to use the program within an hour, and they are able to take calls."

EMILY DONOHOE, TRAINING SPECIALIST, HOTEL TONIGHT

Hear Why Our Customers Love Talkdesk

Rated out of 10 based on 628 reviews on

Experience the Cloud Contact Center for Innovative Enterprises

Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.

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