digital channels

Social Listening

With Talkdesk Omnichannel you can field and respond to social media inquiries from a single interface

Your Customers Are Talking About You

67% of consumers have used a company’s social media site for customer service. According to Gartner, companies that do not respond to social media messages face up to a 15% increase in customer churn. Talkdesk Omnichannel keeps you engaged with powerful and intuitive social listening capabilities.

Respond Immediately to Urgent Posts

Listen for customer issues, then using defined keywords or hashtags as triggers, automatically route social media posts as an inbound contact and prioritize for immediate resolution.

Identify Areas for Improvement

Uncover conversations about your products, services, and features. Feed information back to your product and other internal teams to help drive product enhancements, process improvements and innovations.

"When customer service becomes public it becomes a spectator sport. If you are really good at public customer service, then your social care can become a new form of marketing."

Jay Baer

Track Conversations of Other Companies

Want to know what people are saying about your competition? Tag companies, track conversations and respond with ease.

Hear Why Our Customers Love Talkdesk

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