Digital Channels

Email, Messaging & Chat

With Talkdesk Omnichannel, you can reach customers in the digital channel of their choice, any time, anywhere

Deliver The Best Digital Experience

There’s no one-size-fits-all for digital channels – your customers expect options, and Talkdesk delivers. Whether it’s email, chat, SMS, messaging apps, your agents will provide a seamless, personalized experience that will drive customer loyalty.

Unify Your Digital Channels into One Platform

Empower your agents to handle customer requests from email, chat, forums, blogs and mobile apps from a single, intuitive interface. Deliver a unified customer experience regardless of the interaction channel.

Close Cases Faster and Generate Revenues with Live Chat

Leverage real-time chat communication to increase first contact resolution, reduce average cost-per-case, identify proactive upsell opportunities, and deliver a more personalized customer experience.

"Digital channels are the #1 channel of choice of communication for people under the age of 35."

Dimension Data, Global Contact Centre Benchmarking Report

Engage with Customers in Popular Messaging Apps

Engage across all major global digital messaging platforms, including SMS, WhatsApp, Facebook Messenger, Twitter Messaging, Linkedin, YouTube and more – 27 apps in all! Adding new channels is easy, with no IT required.

Hear Why Our Customers Love Talkdesk

Rated 9.2 out of 10 based on 435 reviews on

Experience the Cloud Contact Center for Innovative Enterprises

Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.

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