Offer customers convenient ways to contact your business, and maintain a consistently high level of quality regardless of channel.
Service customer needs on any communication channel and move seamlessly from one channel to another within a single interaction.
Stay in the know. Uncover conversations about your products and feed information back to internal teams to help drive product enhancements.
Gartner, INC. The Gartner Customer Service Technology Vendor Guide 2019, 6.27.19
Proactive Outbound Interactions
Elevation and Forwarding
Customized Workflows and Channels
We are still new with Talkdesk, and had some exposure a year ago. They have helped us make the transition to be as painless as possible. And issues have been addressed appropriately. As a management tool it's been great. And the click to dial from salesforce has helped. It has helped us consolidate communications. The ability to pull data for reporting is awesome.
Talkdesk contributes to my successes. I am horrible with taking notes and Talkdesk helps solve this issue with recording my conversations very clearly. The calls are logged accurately and I could always count on Talkdesk to go back to be sure I am not forgetting about any important details.
This is a wonderful tool used throughout my work day. This was an easy program to learn and is essential to our Call Center. I love that I can easily run reports to keep track of my monthly progress, as well as my teammates. I also can go back and listen to calls. I use this tool daily for quality assurance and training purposes. Would recommend for any high volume call center.
Talk Desk is easy to use and serves a great purpose for our company's needs. It encompasses all the metrics we require and it is easy to decipher the results. As a department, we are able to monitor calls for training, record CSAT scores and call volume which helps improve overall performance.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.