Call Center

An Overview of Call Center Key Performance Indicators

An Overview of Call Center Key Performance Indicators
by Shauna Geraghty

April 9, 2015

Call Center

10 KPIs That Affect Customer Satisfaction with Call Center Service

Shauna Geraghty

Shauna has a doctorate in clinical psychology and a love of call center software. When she isn't creating content, you can find her screening Talkdesk talent and playing with her labrador, Buster.

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