Contact Center Trends

5 call center KPIs you need to track right now

5 call center KPIs you need to track right now
by João Safara

November 20, 2020

min read

2020 Talkdesk Contact Center KPI Benchmarking Report

João Safara

João Safara has extensive experience in content production and management, and enjoys balancing that with people-driven initiatives such as supporting diversity and employer branding. In his free time, you can find João surfing through crime novels, relaxing at the nearest beach or imagining ways to create a more equal and positive society.

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