Are you still running your contact center on ancient, costly technology that hurts your customer experience? Innovative digital disruptors are using the contact center as a strategic advantage. They run their contact centers on Talkdesk to deliver personalized, customer-focused experiences.
Talkdesk is built on CPaaS foundation and a microservices architecture, providing unmatched availability, on-demand scalability and rapid innovation. Our confidence is reflected in the fact that we offer SLAs for both uptime and call quality.
Talkdesk is certified with SOC2 Type II and our solution is also EU GDPR compliant. We follow the standards and best practices established by international security frameworks such as ISO 27001/27002, NIST, HIPAA, PCI-DSS and Cloud Security Alliance (CSA).
With yesterday’s platforms, integrations have been painful to implement and maintain.
Talkdesk’s architecture is built for the API economy with open APIs that make it easy to integrate Talkdesk across every facet of your ecosystem.
We’ve made things even easier by pre-integrating 50+ CRM and business tools, including the deepest Salesforce integration in the industry.
It’s frustrating when your business changes but your contact center platform can’t keep up.
Talkdesk brings you easy access to the latest advances in workforce management, workforce optimization, speech analytics and more.
Our AppConnect partners build one-click integrations so you can extend capabilities and adapt as your business evolves.
Scaling existing on-premise contact center infrastructure can disrupt finely-tuned customer service operations. With Talkdesk, scaling is easy because you’re able to run one logical global contact center to best allocate resources anywhere in the world.
Provision new agents or new phone numbers in minutes, wherever they are and track their performance in real time. The best news of all? You’ll pay less for our modern contact center software than you’re paying for the maintenance on your outdated legacy system!
If you’re running a legacy on-prem or first generation cloud contact center, we know your pain—we’ve replaced many of them. With Talkdesk you’ll never have to stare at a seven-figure bill to upgrade your software again.
With 50% of our company investment in R&D and our agile development cycles, we are constantly innovating to future-proof your business. Even better, you can start replacing your legacy system at your own pace. The best news of all? You’ll pay less for our modern contact center software than you’re paying for the maintenance on your outdated legacy system!
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration