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Optimize your service operations with Talkdesk Slack Connector.

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Respond quickly to changing contact center conditions with customizable Slack alerts. Choose from a wide variety of triggers related to workforce management, agent coaching, the customer experience, and more.

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Streamline your internal contact center communications by sending custom Slack notifications to relevant agent groups directly from Talkdesk Live™. Filter by ring group or agent status to ensure the right agents are getting the right messages.

Ask supervisors or team members for help while on a call by sending a Slack message and call barge link directly from within the Talkdesk interface. Get the answers you need without placing customers on hold.

Improve agent performance by coaching live calls via Slack. Send agents words of encouragement or provide valuable guidance directly from the live call monitoring panel in Talkdesk for a seamless coaching experience.

UI and overall product is simple to use and is effective at accomplishing the goals of the company

Talkdesk offers a very great product at a very competitive price. While the other products had several things, Talkdesk gives you the ability to use what the business needs at the time instead of giving everything at once at a higher price.

Talkdesk has been a great phone platform for our customer support team. The third-party integration has made it easy for agents to launch calls from a customer ticket, log their call notes and have them carry over between ticketing and accounting programs. Good solution for businesses relying on a call queue system.

We have been using it for the last 2 years, and so far, the overall experience is great. The interface is smooth and easily integrated with Chrome, which we widely use in our company.

For customer outreach, quality assurance is important and call quality is excellent.

Our contract with Five9 was finishing and we found a modern alternative which is much easier to use, which has a nice and easy interface, and which automatically connects with Salesforce. These differences were ones of the most important in the decision of changing the product for our daily work. Talkdesk is a great product for customer service.

I am sure there are many VOIP programs out there (we have tried 3 so far), but Talkdesk is here to stay. The integration with Salesforce, and the possibility and ease with which managers can listen to calls for quality reviews, offers everyone in my small office enough peace of mind about our work processes.

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How unified communications and contact center integration drives business success

Everything You Need to Know About Call Center Service Level

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Setting Up Talkdesk: A Quick Start Guide for Admins

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Leverage the power of Slack’s real-time alerts and messages to optimize your call center’s operations. Learn more about Talkdesk integration.

Optimize your service operations with Talkdesk Slack Connector.

Get real-time alerts.

Notify agents instantly.

Provide answers faster.

Coaching simplified.

Customers love Talkdesk.