Respond quickly to changing contact center conditions with customizable Slack alerts. Choose from a wide variety of triggers related to workforce management, agent coaching, the customer experience, and more.
Streamline your internal contact center communications by sending custom Slack notifications to relevant agent groups directly from Talkdesk Live™. Filter by ring group or agent status to ensure the right agents are getting the right messages.
Ask supervisors or team members for help while on a call by sending a Slack message and call barge link directly from within the Talkdesk interface. Get the answers you need without placing customers on hold.
Improve agent performance by coaching live calls via Slack. Send agents words of encouragement or provide valuable guidance directly from the live call monitoring panel in Talkdesk for a seamless coaching experience.