Ensure every call is automatically routed to the best team member for each interaction
Route calls intelligently according to your unique business needs. Leverage data from your IVR, CRM and other sources to promote more personalized conversations.
Build the right contact center for your needs by customizing call routing according to a variety of data points. All IVR adjustments can be made in the browser and a simple user interface enables admins to make day-to-day updates quickly and easily. Even the largest changes can be handled via self service without any assistance from Talkdesk.
Route calls based on fields in Salesforce such as case owner, lead owner and account owner. Custom call routing improves first call resolution and enables more personalized conversations. Talkdesk for Salesforce is easy to get up and running and features dozens of customizable automations and pre-built reports.
Expand your customer data with Talkdesk Context. Collect information about a caller’s actions and inquiries that can be used for routing decisions. This information can be collected in the background or fielded from a customizable callback request form. Talkdesk pushes all Context data to agents via Callbar for more effective conversations.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.