TALKDESK PLATFORM

Intelligent Routing

CX Manager ensures every call is automatically routed to the best team member for each interaction

Streamline Incoming Call Flow

Route calls intelligently according to your unique business needs. Leverage data from your IVR, CRM and other sources to deliver great customer experiences.

Design Call Flows Without Coding

Empower your frontline administrators with CX Manager’s self-service visual flow designer that enables you to implement routing flows simply and without the need for coding. This gives even the most non-technical users the ability to design, build and deliver the most intricate customer journeys.

Maximize Your Salesforce Data

Route calls based on fields in Salesforce such as case owner, lead owner and account owner. Custom call routing improves first call resolution and enables more personalized conversations. Talkdesk for Salesforce is easy to get up and running and features dozens of customizable automations and pre-built reports.

Leverage Data Outside of Your CRM

Expand your customer data with Talkdesk Context. Collect information about a caller’s actions and inquiries that can be used for routing decisions. This information can be collected in the background or fielded from a customizable callback request form. Talkdesk pushes all Context data to agents via Callbar for more effective conversations.

Experience the Most Innovative Cloud Contact Center Platform

Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.

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