Contact Center Trends

12 Best Practices for Creating Effective Call Center IVR Surveys

12 Best Practices for Creating Effective Call Center IVR Surveys
by Shauna Geraghty

August 4, 2017

min read

Learn more about IVRs from our Customer Success team!

Shauna Geraghty

As the first U.S. employee, Shauna helped to scale Talkdesk to over 1,000 employees in 7 offices globally. During her tenure, she has built Talkdesk's Marketing, Talent and HR functions from the ground up. Shauna has a doctorate in clinical psychology and has applied foundational knowledge from the field of psychology to help propel Talkdesk along its hyper-growth trajectory.

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