A design tool for frontline teams to create customer-centric automations.
Talkdesk Automation Designer™ is a no-code, ‘point-click-publish’ tool that enables frontline staff to design business process automations. This accessible design tool means contact centers can infuse more AI-powered automations across the customer journey to improve operational agility and reduce customer effort.
Easily create business process automations.
Talkdesk Automation Designer™ offers a user-friendly, no-code interface. With generative AI, simply outline a business process and the automation will be created.
"By walking the customer through a few steps and using some integrations with our web application, we could help customers with a bot instead of a human. And that has had tremendous success."
Jackie James Director of Global Operations at Quadient
Simplify process creation.
By separating process design from process execution, different teams within the contact center can create flows and templates to represent their unique workflows.
Optimize business processes.
Different teams can create their own back-end interface to design and edit automations to handle a wide variety of use cases, such as publishing workflows for Talkdesk Feedback™, or editing conversation flows in Talkdesk Virtual Agent™.