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DEVELOPER EXPERIENCE | AUTOMATION DESIGNER

Automation Designer for business process automation.

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Talkdesk Automation Designer™ is a no-code, ‘point-click-publish’ tool that enables frontline staff to design business process automations. This accessible design tool means contact centers can infuse more AI-powered automations across the customer journey to improve operational agility and reduce customer effort.

A design tool for frontline teams to create customer-centric automations.

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Talkdesk Automation Designer comes with a no-code visual interface, making it easier for any business user, including frontline staff, to design automations specific to their role in the contact center.

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Easily design business process automations.

By separating process design from process execution, different teams within the contact center can create flows and templates to represent their unique workflows.

Different teams can create their own back-end interface to design and edit automations to handle a wide variety of use cases, such as publishing workflows for Talkdesk Feedback™, or crafting conversation flows in Talkdesk Virtual Agent™.

UI and overall product is simple to use and is effective at accomplishing the goals of the company

Talkdesk offers a very great product at a very competitive price. While the other products had several things, Talkdesk gives you the ability to use what the business needs at the time instead of giving everything at once at a higher price.

Talkdesk has been a great phone platform for our customer support team. The third-party integration has made it easy for agents to launch calls from a customer ticket, log their call notes and have them carry over between ticketing and accounting programs. Good solution for businesses relying on a call queue system.

We have been using it for the last 2 years, and so far, the overall experience is great. The interface is smooth and easily integrated with Chrome, which we widely use in our company.

For customer outreach, quality assurance is important and call quality is excellent.

Our contract with Five9 was finishing and we found a modern alternative which is much easier to use, which has a nice and easy interface, and which automatically connects with Salesforce. These differences were ones of the most important in the decision of changing the product for our daily work. Talkdesk is a great product for customer service.

I am sure there are many VOIP programs out there (we have tried 3 so far), but Talkdesk is here to stay. The integration with Salesforce, and the possibility and ease with which managers can listen to calls for quality reviews, offers everyone in my small office enough peace of mind about our work processes.

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The future of AI in the contact center

Contact center customization when it matters most

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Talkdesk Automation Designer™ is a no-code, ‘point-click-publish’ tool enabling frontline staff to design business process automations for customer journeys.

Automation Designer for business process automation.

A design tool for frontline teams to create customer-centric automations.

Easily design business process automations.

Simplify process creation.

Optimize business processes.

Hear why our customers love Talkdesk.