Designing customer conversations: Best practices

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Thanks - the Talkdesk Team.

<a href="https://www.gartner.com/en/documents/3947357" target="_blank" rel="noopener">According to Gartner</a>, a high percentage of businesses will have abandoned their chatbots and virtual agent applications within a few years of their launch. But why?
There are two main reasons for this:  poor user experience and too many friction points.
The way you design self-service customer conversations matters more than the artificial intelligence (AI) behind it, and even the best-designed virtual agents require care and feeding. With continued monitoring and maintenance of your virtual agent, you can increase customer self-service rates and customer satisfaction, as well as reduce interaction handle times and the cost per contact.
In this handbook, you&#8217;ll learn how to put tried and tested conversation design principles into practice when implementing a virtual agent, such as:
<ul>
<li>The Do’s and Don’ts in conversation design.</li>
<li>User authentication best practices.</li>
<li>How to handle conversation errors.</li>
</ul>

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<h5>See how Talkdesk end-to-end contact center solutions provide a better experience. <a href="https://www.talkdesk.com/request-demo/customer-self-service/">Request a demo</a></h5>

Designing customer conversations: Best practices

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