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Proven to help companies have better conversations.

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Talkdesk Virtual Agent key features.

Easily design a virtual agent conversation

Drag and drop tool that makes it easier and accessible for non-technical users to build and manage Virtual Agent conversation flows.

Live agent escalation

Identify complex issues with escalation needs and seamlessly handoff customer interactions from the Virtual Agent to a human agent.

Dashboard

Get a visual representation of the Virtual Agent KPIs including usage, channel distribution, most common customer intents, and the escalation rate to live agents.

Studio integration

Easily configure and include a component in Talkdesk Studio™ to seamlessly route callers from the IVR to the Virtual Agent.

Experience how to service your customers 24/7 with an intelligent assistant.