Drag and drop tool that makes it easier and accessible for non-technical users to build and manage Virtual Agent conversation flows.
Identify complex issues with escalation needs and seamlessly handoff customer interactions from the Virtual Agent to a human agent.
Get a visual representation of the Virtual Agent KPIs including usage, channel distribution, most common customer intents, and the escalation rate to live agents.
Easily configure and include a component in Talkdesk Studio™ to seamlessly route callers from the IVR to the Virtual Agent.