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Proven to help companies have better conversations.
Talkdesk Virtual Agent key features.
Easily design a virtual agent conversation
Drag and drop tool that makes it easier and accessible for non-technical users to build and manage Virtual Agent conversation flows.
Live agent escalation
Identify complex issues with escalation needs and seamlessly handoff customer interactions from the Virtual Agent to a human agent.
Get a visual representation of the Virtual Agent KPIs including usage, channel distribution, most common customer intents, and the escalation rate to live agents.