VOICE

Routing Designer


Talkdesk Studio allows you to design, build and deliver the most intricate customer journeys

Design Call Flows Without Coding

Empower your frontline administrators with Talkdesk Studio self-service visual flow designer. Implement routing flows simply and without the need for coding. Even the most non-technical users can design, build and deliver the most intricate customer journeys.

Configure Multiple IVRs

Non-technical users can easily create and modify unlimited IVRs for every customer engagement and evolving business scenario. Talkdesk iQ can even recommend optimal flows to streamline routing.

Rich Component Library

A rich component library provides extensive functionality in a dropdown menu to design both simple and complex flows.

"Talkdesk Studio is an intuitive and powerful routing flow designer that allows companies to visually design customer journeys without code or expensive IT resources."

Frost & Sullivan 2019 Best Practices Award, Cloud Contact Center - North America

Voice IVR

Allows callers to verbally input IVR information  and be presented with information via a Salesforce data dip. They can also choose to be routed to an agent that can address their needs.

Advanced Queue Management

Easily set up assignment parameters, call prioritization, time-based actions, maximum waiting time per queue and waiting messages.

Built-in Error Checking

Once you’ve designed a flow, Talkdesk Studio will run a simulation, test your workflow and visually identify areas needing attention.

"I’m very excited about Talkdesk Studio to implement a new intelligent IVR system for our company"

Greg Zaleki, DIRECTOR OF SALES, Sema4

Hear Why Our Customers Love Talkdesk

Rated 9.1 out of 10 based on 500 reviews on

Experience the Cloud Contact Center for Innovative Enterprises

Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.

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