Interactive Voice Response (IVR) is a telephony menu system that allows for the identification, segmentation and routing of callers to the most appropriate agents within your team. IVRs help to create a more personalized customer experience and a more efficient workforce.
With Talkdesk, you can configure your IVR software entirely in the browser using our dropdown menu and text-to-speech messages. This makes it fast and simple to customize your IVR settings according to your unique business needs.
Talkdesk contributes to my successes. I am horrible with taking notes and Talkdesk helps solve this issue with recording my conversations very clearly. The calls are logged accurately and I could always count on Talkdesk to go back to be sure I am not forgetting about any important details.
This is a wonderful tool used throughout my work day. This was an easy program to learn and is essential to our Call Center. I love that I can easily run reports to keep track of my monthly progress, as well as my teammates. I also can go back and listen to calls. I use this tool daily for quality assurance and training purposes. Would recommend for any high volume call center.
Talk Desk is easy to use and serves a great purpose for our company's needs. It encompasses all the metrics we require and it is easy to decipher the results. As a department, we are able to monitor calls for training, record CSAT scores and call volume which helps improve overall performance.
Talkdesk is a great communication product that replaces traditional office phones. Calls can be made and received easily from a headphone that is connected to your computer. I love that I received the voicemail recordings via email. Additionally, I am to listen to recording of the phone call that I had with the client. Super helpful when i need clarification on what was communicated to the client.
Request a demo and we will help you create your contact center today, complete with IVR, ACD, and CRM integrations .