Voice

Cloud IVR System

Easily configure your multi-level Interactive Voice Response (IVR) Software to ensure that each caller is directed to the right agent, team or department

Personalize the Customer Connection

Interactive Voice Response (IVR) is a telephony menu system that allows for the identification, segmentation and routing of callers to the most appropriate agents within your team. IVRs help to create a more personalized customer experience and a more efficient workforce.

With Talkdesk, you can configure your IVR software entirely in the browser using our dropdown menu and text-to-speech messages. This makes it fast and simple to customize your IVR settings according to your unique business needs.

Visually Design Your Flows

Empower your frontline administrators with Studio self-service visual flow designer that enables you to implement routing flows simply and without the need for coding.

Use Multilingual Text-to-Speech

Easily type in the audio message you want your customers to heard played in multiple language choices.

"83 percent of U.S. consumers prefer dealing with human beings over digital channels to solve customer services issues and get advice"

Accenture

Automate Routing

Use Talkdesk’s IVR solution to gather relevant information about each caller in order to direct them to the most appropriate agent or department. Increase efficiency, first contact resolution and the professionalism of your company with this advanced IVR system.

Connect with Context

Personalize the experience using context variables to determine your intro message or to route to a specific agent.

Tuft & Needle achieved a service level of 96% of calls answered within twenty seconds.

Hear Why Our Customers Love Talkdesk IVR Software

Rated 9.2 out of 10 based on 542 reviews on

Experience the Cloud Contact Center for Innovative Enterprises

Request a demo and we will help you create your contact center today, complete with IVR, ACD, and CRM integrations .

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