Customer Engagement

Studio

Studio makes it easy to design, build, and deploy compelling customer journeys with clicks – not code

Smart and effective customer journeys — simply designed!

Ditch the complexity of creating call flows. Studio provides a clear visual of the customer journey, all while enabling non-technical stakeholders to create intelligent, context-driven flows that deliver a friction-free customer experience.

Visual Flow Designer

Build problem-free call flows using a best-in-class interactive flow designer that lets you visualize the exact flow structure and outcome at any stage.

Pre-packaged Library of Powerful Components

Simply build and deploy customer journeys using a rich library of out-of-the-box components that can trigger call flow actions such as CRM data dips, callbacks or menu options.

"Talkdesk Studio is an intuitive and powerful routing flow designer that allows companies to visually design customer journeys without code or expensive IT resources."

FROST & SULLIVAN 2019 BEST PRACTICES AWARD, CLOUD CONTACT CENTER - NORTH AMERICA

AI-optimized IVR

Optimize call flows with real-time error flagging, advanced IVR metrics and AI-driven insights.

Powerful Integration Engine

Collect information from any third-party system, and use that context to improve and optimize routing decisions, ensuring callers are matched with the best available agents.

Studio Capabilities

Limitless IVR Options

Create your perfect combination of IVR scripts, menus, and options to deliver a seamless customer experience.

Clicks, Not Code

Empower non-technical users to autonomously configure, design, and manage both simple and sophisticated call flows.

Functions

Optionally extend routing functionality with advanced business logic using a built-in low code editor that offers customization and agility.

Queue Management

Reduce waiting times and increase customer satisfaction by splitting traffic and distributing workloads.

Speech Recognition

Provide a convenient, hands-free IVR experience for customers with natural language processing.

"With Talkdesk, we can easily make IVR changes on the fly without consulting a user manual. The ability to self-design and build intelligent workflows is making us more efficient, enabling us to serve more customers with less effort and faster than before."

DALE STURGILL, VP OF CALL CENTER OPERATIONS, EMPLOYBRIDGE

Hear Why Our Customers Love Talkdesk

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Experience the Cloud Contact Center for Innovative Enterprises

Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.

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