In the Customer Experience economy, you need an agile contact center to adapt to the evolving expectations of your customers and your business. That means empowering your front line administrators to design and manage custom flows that map to your company business needs.
Visual flow designer gives even the most non-technical users the ability to design, build, validate and deliver the most intricate customer journeys.
Why build from scratch when you can use a rich component library that provides extensive functionality to design both simple and complex flows. These components, such as adding an IVR or performing a CRM data dip, are the building blocks to shape the customer experience you want to deliver.
Your business changes, and you need to make changes without relying on a technical resources. Use Flow Manager to easily manage your draft, published and archived flow versions.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.