Empower your agents to handle customer requests from email, chat, forums, blogs and mobile apps from a single intuitive interface. Deliver a unified customer experience regardless of interaction channel.
Leverage real-time chat communication to increase first contact resolution, reduce average cost per case, identify proactive upsell opportunities, and deliver a more personalized customer experience.
Engage across all major global digital messaging platforms, including SMS, What’sApp, Facebook Messenger, Twitter Messaging, Linkedin, YouTube, Line, Telegram, Viber and more – 27 apps in all! Adding new channels is easy, with no IT required.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.