Call Center

Workforce Management Innovation: What Every Contact Center Needs To Know

Workforce Management Innovation: What Every Contact Center Needs To Know
by Patrick Russell

March 19, 2019

Call Center

Make Customer Experience Your Competitive Advantage

Patrick Russell

With over 15 years in the contact center industry and as an industry recognized thought leader Patrick leads Product Innovation Marketing at Talkdesk. When Patrick isn't traveling the world he can be found in his carpentry shop or working with local startups.

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