Contact Center Trends

Customer experience vs customer service: Make smart investment decisions

Lidia Tavares Dias
By Lídia Dias

0 min read

Two women talk through the phone with each other, exemplifying what is customer service
Cx Network Improving Customer Experience Government Contact Center


A Buyers’ Guide To Smart Customer Experience Investments

Lidia Tavares Dias

Lídia Dias

Lídia is a marketing content writer that has been writing about banking and technology for the last few years. She believes in better, human-like digital experiences. When not writing, she’s probably cooking for her kids or reading crime books and thrillers.