Contact Center Trends

15 Effective Tips for Training Call Center Agents

15 Effective Tips for Training Call Center Agents
by Shauna Geraghty

July 23, 2017

min read

Workforce Strategy - How AI Can Make Every Agent Your Best Agent

Watch this on-demand webinar to find out how you can use both to nurture your investment in your most valuable resource–your contact center team.

Shauna Geraghty

As the first U.S. employee, Shauna helped to scale Talkdesk to over 1,000 employees in 7 offices globally. During her tenure, she has built Talkdesk's Marketing, Talent and HR functions from the ground up. Shauna has a doctorate in clinical psychology and has applied foundational knowledge from the field of psychology to help propel Talkdesk along its hyper-growth trajectory.

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