Contact Center Trends

15 tips for your call center training program to exceed customer expectations

Celia Cerdeira
By Celia Cerdeira

0 min read

Training Call Center Agents
Celia Cerdeira

Celia Cerdeira

Célia Cerdeira has more than 20 years experience in the contact center industry. She imagines, designs, and brings to life the right content for awesome customer journeys. When she's not writing, you can find her chilling on the beach enjoying a freshly squeezed juice and reading a novel by some of her favorite authors.