Customer Service

How to Effectively Build Rapport Over the Phone (Part 1)

How to Effectively Build Rapport Over the Phone (Part 1)
by Shauna Geraghty

January 7, 2015

Customer Service

8 Habits Support Professionals Need to Develop

Shauna Geraghty

Shauna has a doctorate in clinical psychology and a love of call center software. When she isn't creating content, you can find her screening Talkdesk talent and playing with her labrador, Buster.

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