Contact Center Trends

How to Effectively Build Rapport Over the Phone (Part 1)

How to Effectively Build Rapport Over the Phone (Part 1)
by Shauna Geraghty

January 7, 2015

min read

8 Habits Support Professionals Need to Develop

Shauna Geraghty

As the first U.S. employee, Shauna helped to scale Talkdesk to over 1,000 employees in 7 offices globally. During her tenure, she has built Talkdesk's Marketing, Talent and HR functions from the ground up. Shauna has a doctorate in clinical psychology and has applied foundational knowledge from the field of psychology to help propel Talkdesk along its hyper-growth trajectory.

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