Call Center

9 Top Qualities of a Successful Call Center Agent

9 Top Qualities of a Successful Call Center Agent
by Shauna Geraghty

May 13, 2016

min read

2019 Talkdesk Contact Center KPI and Benchmarking

Explore the role of key performance indicators, how to define and measure success, and the trends across common metrics in this new report!

Shauna Geraghty

As the first U.S. employee, Shauna helped to scale Talkdesk to over 1,000 employees in 7 offices globally. During her tenure, she has built Talkdesk's Marketing, Talent and HR functions from the ground up. Shauna has a doctorate in clinical psychology and has applied foundational knowledge from the field of psychology to help propel Talkdesk along its hyper-growth trajectory.

We use cookies to improve your browsing experience. More information. Ok