Contact Center Trends

How to handle an irate customer: 5 steps for call center agents

Celia Cerdeira
By Celia Cerdeira

0 min read

a call enter woman agent handles an angry customer
Call Center Call Scoring Evaluation Form Items


Call center call scoring evaluation form items

Celia Cerdeira

Celia Cerdeira

Célia Cerdeira has more than 20 years experience in the contact center industry. She imagines, designs, and brings to life the right content for awesome customer journeys. When she's not writing, you can find her chilling on the beach enjoying a freshly squeezed juice and reading a novel by some of her favorite authors.