Contact Center Trends

Dealing with angry customers: 5 steps for call center agents

Dealing with angry customers: 5 steps for call center agents
by Shauna Geraghty

May 27, 2020

min read

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Shauna Geraghty

As the first U.S. employee, Shauna helped to scale Talkdesk to over 1,000 employees in 7 offices globally. During her tenure, she has built Talkdesk's Marketing, Talent and HR functions from the ground up. Shauna has a doctorate in clinical psychology and has applied foundational knowledge from the field of psychology to help propel Talkdesk along its hyper-growth trajectory.

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