Contact Center Trends

How to use call center reporting and analytics to improve performance

Andrea Alejo Jara A
By Andrea Jara

0 min read

How Get The Most Efficient Call Center With Reporting And Analytics
2021 Talkdesk Global Contact Center Kpi Benchmarking Report


Talkdesk global contact center KPI benchmarking report

Andrea Alejo Jara A

Andrea Jara

Andrea Jara is part of our Talkdesk Customer Success Manager team, advocating for our clients’ needs to enhance their business and operations. She has 10+ years of experience in research and management across different industries, with a focus on human behavior and cultural trends. You can find her on LinkedIn sharing more wisdom nuggets and some dad jokes.