Contact Center Trends

The metrics and technology you need to cut costs and improve customer experience

The metrics and technology you need to cut costs and improve customer experience
by Taylor Johnson

February 4, 2021

min read

report

2020 Talkdesk Contact Center KPI Benchmarking Report

ebook

How to Prioritize CX in a Cost-Cutting Environment

Taylor Johnson

Taylor is a Product Marketing Manager at Talkdesk. He lives in San Francisco and loves exploring the city looking for the best food in every neighborhood.

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