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Talkdesk's 2021 KPI benchmarking report for contact centers

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Get a snapshot of contact center performance with five handpicked metrics.
At Talkdesk, we know the importance of benchmarking in driving strategic business decisions. Featuring our proprietary data, the brand new Talkdesk KPI benchmarking report analyzes the impact of the turbulence of 2020 on contact center performance across five operational metrics applicable to every industry.
What you will learn:
<ul class="text text--16">
<li>The importance and benefits of benchmarking.</li>
<li>How contact center metrics changed during 2020 compared to 2019.</li>
<li>How your contact center performance stacks up against peers across industries, regions and company sizes.</li>
<li>Tips to optimize your contact center and improve CX.</li>
</ul>

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The new 2021 KPI benchmarking report compares a sample of 2.200+ contact centers worldwide, uncovering how the pandemic affected performance.

Talkdesk's 2021 KPI benchmarking report for contact centers

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