The global pandemic has significantly impacted the way organizations prioritize spending. While the new year has arrived and economists see a very different forecast compared to 2020, firms like Goldman Sachs warn it will “get worse before it gets better” due to continued uncertainty around COVID-19. Customer experience (CX) leaders must ensure they maintain and even elevate the quality of customer experiences they’re delivering while supporting cost-cutting initiatives across the business.
This ebook explores strategies that CX leaders can employ to ensure their organizations receive the funding and support they need to deliver the experiences customers deserve.
Learn how to:
Improve and double down on the CX perception
Prove CX delivers business value
Harness the right technology to make a CX impact
Drive long-term value through lasting relationships