On Demand Webinar

Supercharge contact center efficiency with generative AI

Supercharge Contact Center Efficiency With Generative Ai

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The dawn of generative AI is driving a fundamental paradigm shift for businesses by rapidly expanding what’s possible and accelerating enterprise adoption. In the contact center, generative AI can unlock the potential to automate complex customer use cases and significantly improve the quality of self-service conversations.

Join Amy Payne, VP of Global Customer Partners and Events at Talkdesk, and Tom Grosso, Executive Director, Service Desk at CAI to learn how they reduced the time spent on post-call documentation by more than 8 minutes using Talkdesk’s generative AI-powered contact center.


Amy Payne
Amy Payne

Global VP of Customer, Partner and Events Marketing at Talkdesk

Headshot Tom Grosso
Tom Grosso

Executive Director, Service Desk at CAI