Place calls directly from your favorite helpdesk, CRM, e-commerce platform, or website.
keep your finger on the pulse of the company with voicemail transcription, notifications, metrics, and assignment.
Route inbound calls based on caller data, IVR selection, business hours, and agent skills.
Easily configure your multi-level IVR to ensure that each caller is directed to the right agent, team, or department.
Forward calls to mobile phones, SIP phones, or landlines, so your team remains connected.
Route calls to an overflow phone number when all agents are busy to meet customer needs.
Seamlessly integrate Talkdesk with your business tools, including Zendesk, Salesforce, Shopify, and many others.
Set up simple workflows to automate tasks. When a call ends, populate your CRM with the recording and data.
Create tickets, cases, events, conversations, and more without leaving the Talkdesk interface.
Silently listen to calls in real-time to guarantee quality standards are being met.
Drop in on live calls to speak with the caller and agent. Reduce call transfers and increase customer satisfaction.
Get an overview of what’s happening in your contact center at any given time so you can improve KPIs.
Talkdesk selects the best phone number and area code to display on your outbound caller ID when placing calls.