Today, most customers first contact a company through a website, mobile app, device or some other digital channel. When their needs are not met, they contact a company on a live-interaction channel -- voice or chat. While enterprises have focused on digital transformation in every other area of the business, the core of the contact center has remained stuck.
Talkdesk Enterprise Cloud Contact Center empowers companies to make customer experience their competitive advantage. With enterprise-class cloud call center software performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,800 innovative enterprises around the world, including IBM, Acxiom, 2U, Trivago and YMCA, rely on Talkdesk to power their customer interactions.
Route contact center customers to the right agent, team or department based on custom criteria.
Sync contact center software information with your CRM, helpdesk, chat and e-commerce platform. When you're agents are able to access relevant customer information across channels, they are able to handle issues faster and improve customer experience.
Easily assess your call center’s performance to optimize KPIs. Call recording and quality monitoring are critical components to ensure that your contact center is meeting core business goals.
Leverage cloud call center software tools to increase your team’s productivity.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.