Click-to-call enables you to click on any phone number in your helpdesk, CRM, e-commerce platform or website and Talkdesk will take care of the rest. With this call center software feature you can have all of the functionality of Talkdesk – IVR, waiting queues, advanced routing, voicemails, etc. – directly from the interface of your favorite software. This will increase your team’s efficiency as they can simply click on a phone number to place outbound calls.
With click-to-call, you can place calls directly from your favorite business tool and benefit from comprehensive call center software functionality (i.e., IVR, call recording, automated workflows, etc.) running in the backend. Use one interface for everything and watch as your team efficiency skyrockets.
Click-to-call allows outbound sales teams to call more leads each the day. This uptick in efficiency will result in more closed deals and revenue.
The click-to-call feature supplants the need for manual dialing, eliminating the possibility of dialing errors that decrease agent efficiency. Using click-to-call virtually guarantees that you will be connected with the right caller every time you place an outbound call.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.