Industries | RETAIL
Elevate retail customer experience with the power of AI.
Drive loyalty and lifetime value with Talkdesk Retail Experience Cloud™, powered by Customer Experience Automation (CXA).
Reimagine your customer experience with Talkdesk Retail Experience Cloud™, powered by AI and Customer Experience Automation (CXA) to deliver seamless, personalized service, both online and offline.
Unify every brand, channel, and customer touchpoint.
Easily connect multiple Shopify stores and other commerce platforms into one Talkdesk account. Deliver consistent, scalable support across every brand and storefront—without complex integrations.
Give agents the context to do their best work.
Equip your team with AI-driven retail workflows, unified customer profiles, and real-time data including transaction history and shopping cart insights. Intelligent routing ensures each conversation lands with the agent best positioned to help.
Increase customer value and satisfaction.
Give shoppers fast, autonomous self-service for orders, shipments, and more. With AI-driven recommendations layered in, routine support moments become opportunities to grow revenue and deepen customer loyalty.
New feature
Reimagining conversational commerce.
Talkdesk Commerce Orchestration, powered by CXA, unifies AI-driven discovery, sales and service workflows to deliver seamless, proactive, and personalized customer experiences across the entire shopper lifecycle.
integrations
Out-of-the-box and custom integrations for retail.
Talkdesk connects seamlessly with leading commerce platforms, OMS, and CRM systems. With pre-built and custom options including Shopify, BigCommerce, and Salesforce, you can unify data, streamline operations, and deliver a connected shopping experience.
Driving real results for leading retail brands.
AI Agents for Retail
Automate and scale up retail workflows with AI agents.
From order updates to post-purchase support, AI agents orchestrated through CXA handle retail-specific tasks around the clock without adding headcount. Easily build and customize workflows using Talkdesk Automation Designer.
Leading the market.
Related Resources.
Get answers to your retail contact center questions.
By integrating with ecommerce platforms like Shopify or BigCommerce, these solutions can automatically update customers on their order status. Customers can use self-service options to get a return label, check on the status of their return, or even securely process, change, and cancel orders.
With 60+ out-of-the-box integrations, you can instantly connect to retail platforms like Shopify, Big Commerce, and Salesforce, as well as collaboration tools like Microsoft Teams and Slack. Need something more specific? The AppConnect marketplace offers 80+ partner solutions to expand functionality.
Interact with customers over video chat, social media, voice, live chat (with co-browsing), SMS, or email. Enjoy 99.999% uptime and crystal-clear call quality (4.22 MOS).
Agents get a unified view of customer info, order history, and past interactions in a single pane of glass to speed up resolutions. Real-time transcriptions and next-best-action recommendations help make every conversation more impactful.
Talkdesk Retail Experience Cloud allows you to customize workflows, routing, and reports with low-code or no-code options. This flexibility lets you tailor the software to fit your retail business needs without requiring extensive technical expertise.
Experience the AI-powered future of retail.
Transform the way you connect with, care for, and delight your customers—anytime, anywhere.