Sales and Service
↑ Agent Productivity
Canon was founded in Japan in 1937 with the aim of making the best quality camera available. Their passion for the Power of Image has made them a world leader today in both consumer and business imaging solutions. Their services range from digital compact and SLR cameras, through broadcast lenses and portable X-ray machines, to multi-function and production printers, all supported by value added services.
Wijnanda Benneker, Project Manager, Canon Europe
Canon Europe needed a complete picture of its sales floor activity – what the team was achieving and how its customers perceived the brand. Canon Europe sought a reliable and flexible solution that could be implemented anywhere, anytime without significant changes to its infrastructure. Talkdesk was selected because it is a partner Canon Europe can grow with that offered simplicity and innovation in one package.
With Talkdesk, Canon Europe has gained real-time insights and visibility into their call center and deep integration with Salesforce provide time-saving automations.