96% SERVICE LEVEL
Tuft & Needle’s mission is to provide high quality mattresses at an affordable price while giving customers an amazing experience they rarely receive at traditional stores.
Priding itself as a “digitally-native” company, Tuft & Needle’s operations have and continue to be facilitated primarily online, and their number one goal is to provide great experiences to the modern customer.
With this, they knew they needed a new contact center solution that supported this vision of providing the next generation of support and could scale with their fast-growing team.
Tuft & Needle implemented Talkdesk to provide agents insight into which customers were calling and when, all while receiving actionable data to improve internal processes and overall team performance.