Customer Stories

Customer Tuft Needle Logo

USE CASE

Service


INDUSTRY

Retail, e Commerce & Consumer Goods


INTEGRATION

Help Scout


KEY METRIC

96% Service Level


"Our number one goal is to make sure every customer is receiving an amazing experience."

Aaron Bata, Head of Customer Experience

Watch customer story.

Watch customer story.

By leveraging live and real-time reports, Tuft & Needle improved their agent experience and increased service level, answering over 96% of their calls within 20 seconds.

Download customer story.

Download customer story.