Customer Story

USE CASE

SERVICE

INDUSTRY

RETAIL

INTEGRATION

HELP SCOUT

KEY METRIC

96% SERVICE LEVEL

"Our number one goal is to make sure every customer is receiving an amazing experience."

– Aaron Bata, Head of Customer Experience

Watch Customer Story

By leveraging live and real-time reports, Tuft & Needle improved their agent experience and increased service level, answering over 96% of their calls within 20 seconds.

Download Customer Story

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