Customer Story

USE CASE

SERVICE

INDUSTRY

RETAIL

INTEGRATION

HELP SCOUT

KEY METRIC

96% SERVICE LEVEL

"Our number one goal is to make sure every customer is receiving an amazing experience."

Aaron Bata, Head of Customer Experience

Watch Customer Story

By leveraging live and real-time reports, Tuft & Needle improved their agent experience and increased service level, answering over 96% of their calls within 20 seconds.

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