BUSINESS CONTINUITY SOLUTIONS

Business Continuity resource center.

We’re committed to providing free resources to help you navigate the ever-changing business environment while maintaining exceptional customer service. Find best practices on remote agent management, security, operational efficiency, and more.

We’re here for you, so you can be there for your customers.

LEARN HOW TALKDESK CAN HELP
Business Continuity Resource Center Cloud
Moving to the cloud.
Remote work management.
Security.
Operational & cost-efficiency.
Growth and revenue generation.
Hire talent.
Optimize customer experience with AI.
Moving Contact Center Cloud

Moving your contact center to the cloud.

Read: Why VPN is a poor choice for enabling remote call center staff

Watch: Rapid transition to the cloud for business continuity

Read: Voice over VPN vs. voice over cloud: A side-by-side comparison

Remote Work Management

Remote work management.

Read: Get your contact center staff working remotely 

Read: Tips and tricks on how to make the best of working from home

Read: From business continuity to the new normal

Customer Story: IT naturally enables remote work with Talkdesk

Watch: 3 steps to immediately get your contact center staff working remotely

Security

Security

Read: Monitor your contact center with Talkdesk Guardian

Watch: Security best practices for remote contact centers

Watch: Making security a priority in your contact center

Learn: Talkdesk’s guide to security and compliance

Remote Workforce

Operational and cost-efficiency.

Watch: 3 key trends driving self-service AI adoption

Watch: 4 essentials for developing a transformative self-service strategy

Read: Making the move to omnichannel

Read: Improve customer experience with a Virtual Agent

Read: The future of contact centers

Transform Your Contact Center From A Cost Center To A Growth Center

Growth and revenue generation.

Read: Why and how to drive strategic growth through the contact center

Watch: Transform your contact center into a growth center

Explore:

Learn:

Improve:


Enhance:


Source Hire Trained Talent

Source and hire trained talent.

Watch: The importance of fair chance hiring

Watch: Adapting your company to the modern workforce

Read: Onboarding contact center agents: A first impression that really counts

Read: Boost productivity and reduce turnover for your contact center agents

Optimize Customer Experience Ai

Optimize customer experience with AI.

Read: 4 AI elements to flatten the contact center curve

Read: AI and flattening the curve for contact centers in times of crisis

Watch: 4 ways AI can flatten the contact center curve and enable business continuity

Watch: The role of AI in CX

"We transitioned almost 200 people to work from home in 24 hours. The flexibility of the product, the support from the staff and the hard work from our team allowed the transition to be almost seamless. Without TalkDesk as our provider it would not have been as easy to complete."

Dale Sturgill, VP Contact Center Operations, EmployBridge

Customers love Talkdesk.

IT Naturally enables remote work with Talkdesk Enterprise Cloud

Business Continuity

IT Naturally enables remote work with Talkdesk Enterprise Cloud

By João Safara

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