BUSINESS CONTINUITY SOLUTIONS

Centro de recursos para la continuidad empresarial.

Nos comprometemos a proporcionar recursos gratuitos que lo ayuden a navegar en un entorno empresarial en constante cambio, al tiempo que mantiene una asistencia al cliente excepcional. Encuentre las mejores prácticas sobre gestión de agentes remotos, seguridad, eficiencia operativa y mucho más.

Estamos aquí para usted, para que usted pueda estar ahí para sus clientes.

CONOZCA CÓMO TALKDESK PUEDE AYUDAR
Centro de recursos para la continuidad del negocio en la nube
Muévase a la nube.
Gestión del trabajo a distancia.
Security.
Operational & cost-efficiency.
Growth and revenue generation.
Hire talent.
Optimice la experiencia del cliente con IA.
Moving Contact Center Cloud

Mueva su contact center a la nube.

Lea: Why VPN is a poor choice for enabling remote call center staff

Observe: Rapid transition to the cloud for business continuity

Lea: Voice over VPN vs. voice over cloud: A side-by-side comparison

Remote Work Management

Gestión del trabajo a distancia.

Read: Get your contact center staff working remotely 

Read: Tips and tricks on how to make the best of working from home

Read: From business continuity to the new normal

Customer Story: IT naturally enables remote work with Talkdesk

Watch: 3 steps to immediately get your contact center staff working remotely

Seguridad

Seguridad

Read: Monitor your contact center with Talkdesk Guardian

Observe: Security best practices for remote contact centers

Watch: Making security a priority in your contact center

Aprenda: Talkdesk’s guide to security and compliance

Fuerza laboral remota

Eficiencia operativa y rentabilidad.

Observe: 3 key trends driving self-service AI adoption

Observe: 4 essentials for developing a transformative self-service strategy

Lea: Making the move to omnichannel

Lea: Improve customer experience with a Virtual Agent

Lea: The future of contact centers

Transform Your Contact Center From A Cost Center To A Growth Center

Growth and revenue generation.

Read: Why and how to drive strategic growth through the contact center

Watch: Transform your contact center into a growth center

Explore:

Aprenda:

Improve:


Enhance:


Source Hire Trained Talent

Busque y contrate talento capacitado.

Watch: The importance of fair chance hiring

Watch: Adapting your company to the modern workforce

Read: Onboarding contact center agents: A first impression that really counts

Read: Boost productivity and reduce turnover for your contact center agents

Optimize Customer Experience Ai

Optimice la experiencia del cliente con IA.

Read: 4 AI elements to flatten the contact center curve

Read: AI and flattening the curve for contact centers in times of crisis

Watch: 4 ways AI can flatten the contact center curve and enable business continuity

Watch: The role of AI in CX

"We transitioned almost 200 people to work from home in 24 hours. The flexibility of the product, the support from the staff and the hard work from our team allowed the transition to be almost seamless. Without TalkDesk as our provider it would not have been as easy to complete."

Dale Sturgill, VP Contact Center Operations, EmployBridge

A los clientes les encanta Talkdesk.

IT Naturally enables remote work with Talkdesk Enterprise Cloud

Continuidad de la actividad

IT Naturally enables remote work with Talkdesk Enterprise Cloud

Antes del João Safara

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