Zeus Kerravala, Founder and Principal Analyst, ZK Research
Steve Bell, Senior Director of Product Marketing, Talkdesk
In these uncertain times, the business continuity of your customer service operation is critical, as your customers need support more than ever. But safety is priority #1. Social distancing is the mantra of the day, and workplaces are mandating working from home all over the world. The traditional contact center by its very nature is a concentrated gathering of people. Transitioning your agents to a secure work-from-home environment is the safe thing to do, and do fast. But for over 80% of the contact centers using legacy on-premises ACDs, that’s easier said than done.
In this webinar, join Zeus Kerravala, founder and Principal Analyst of ZK Research, and Steve Bell, Talkdesk’s Senior Director of Product Marketing, to learn best practices to move your contact center to the cloud and your agents to remote/at home work – in as little as 24 hours.