The Role of AI in CX
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Jafar Adibi, Head of Data Science and AI at Talkdesk
What exactly is AI and how can it actually help the contact center?
Artificial Intelligence (AI) will soon impact every corner of the contact center, including speech recognition, workforce optimization and predictive analytics. Its power is felt across all customer-facing and agent-assisting technologies.
Watch this on-demand webinar to hear from Jafar Adibi, Head of Data Science and AI at Talkdesk about the importance of helping your customers strategize and plan their implementation of AI technologies in the contact center.
In this session we will illustrate real-world examples of deploying AI within the call center with emphasis on empowering agents and supervisors.