Business Continuity

7 omnichannel contact center capabilities for business continuity

7 omnichannel contact center capabilities for business continuity
by Tiago Doroana

July 1, 2020

min read

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Frost & Sullivan: How Digital Transformation Impacts the Modern Contact Center

Tiago Doroana

Tiago is a Product Marketer at Talkdesk with 15+ years of experience in the international telecommunications industry. When he is not working, either he’s thinking of new ways of working smarter - he’s a productivity freak - or he’s helping his two cats, Apollo and Odin, with their homework. These first years are so important in modeling young minds.

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