SPEAKER: Miguel Caetano, Product Marketing Manager, Talkdesk
There are many ways Artificial Intelligence (AI) can impact contact centers. That includes enabling fast and intelligent analytics, assistive technology for supervisors and agents or even human-like conversational self-service.
But what does that mean in times of crisis? How can these technologies help us soften contact peaks and keep contact centers KPIs on track? And how can they help us reduce costs and ensure business continuity?
In this webinar, we cut through the noise and discuss how AI-powered tools can benefit contact centers even in the most critical times and how they can help in the aftermath by ensuring the best customer service while improving operational efficiency.