Artificial Intelligence

Improving customer experience with a virtual agent

Improving customer experience with a virtual agent
by Jafar Adibi

February 13, 2020

min read


What Is AI and How to Transform the Contact Center in 3 Steps

Download to learn more about:

  1. What is (real) artificial intelligence?
  2. How AI is transforming the contact center
  3. Three steps to infusing AI in the contact center

Jafar Adibi

As Head of AI and Data Science, Jafar leads AI for the Talkdesk enterprise contact center platform. Prior to joining Talkdesk, Jafar developed advanced Machine Learning solutions for understanding people behavior and consumer intelligence at PwC, Reunify and Incentica. Jafar holds a Ph.D. in Computer Science from the University of Southern California and is a recipient of multiple national and international awards.

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