Artificial Intelligence

Improving customer experience with a virtual agent

Improving customer experience with a virtual agent
by Jafar Adibi

February 13, 2020

min read

Artificial Intelligence

Virtual Agent

Service your customers 24/7 with an intelligent assistant

Jafar Adibi

As Head of AI and Data Science, Jafar leads AI for the Talkdesk enterprise contact center platform. Prior to joining Talkdesk, Jafar developed advanced Machine Learning solutions for understanding people behavior and consumer intelligence at PwC, Reunify and Incentica. Jafar holds a Ph.D. in Computer Science from the University of Southern California and is a recipient of multiple national and international awards.

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