Making Security a Priority in Your Contact Center

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Christina Gates, Director, Product Marketing at Talkdesk
Filomena Feliciano, Senior Product Manager Security & Compliance at Talkdesk

Contact centers are prime targets for fraud. With sensitive data, like credit card information and Social Security numbers flowing through the environment, they’re susceptible to both external and internal threats. And the stakes get even higher in regulated industries like financial services and healthcare, that routinely handle personal data. When it comes to data security, how can you balance best practices across your people, processes and tools to build a more bullet-proof business?

Join Filomena Feliciano, Senior Product Manager of Security & Compliance, to learn:

  • How regulated industries can safeguard caller data in their contact centers
  • Tactics to reduce risk without compromising service quality
  • What 70% of contact centers aren’t doing right
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